Terms & Conditions

These terms set out the general conditions for using Falcon Tech Solutions repair services. They are written for the website and should be reviewed if you want solicitor-approved legal wording.

1. Business identity

Falcon Tech Solutions is a sole trader business operated by Ray. The business provides repair-first diagnostics, servicing and selected repair services for vacuums, carpet cleaners and selected household appliances.

2. Services covered

Services may include vacuum servicing and repair, carpet cleaner diagnostics and repair, selected commercial carpet equipment diagnostics, and diagnostics or repair support for washing machines, dishwashers, electric ovens and tumble dryers.

3. Services not covered

Falcon Tech Solutions does not work on gas appliances, fridges, freezers or microwaves. Work may also be refused where a job is unsafe, uneconomical, outside current capability or not practical to complete.

4. Diagnostics, call-outs and pricing

• Standard vacuum service fee: £45.
• Appliance diagnostic fee: £80.
• Commercial carpet equipment diagnostic fee: £100.
• Parts are charged separately unless otherwise agreed.

5. Parts

Parts may include genuine parts, OEM-quality parts, aftermarket parts or reconditioned parts where appropriate. The customer should be informed before parts are fitted. Availability, cost and suitability can vary by brand, model and age of machine.

6. Hidden or additional faults

Some faults only become visible during dismantling, testing or after a primary fault has been corrected. If further faults are discovered, the customer will be informed before additional paid work proceeds.

7. Warranty

Repair work is covered by a 90-day warranty unless otherwise stated. The warranty covers the specific repair carried out and does not cover unrelated faults, misuse, accidental damage, blockages, consumables, filters, belts, wear-and-tear items or faults caused by continued use against advice.

8. Safety and uneconomical repairs

Falcon Tech Solutions may refuse or stop work if the item is unsafe, contaminated, severely damaged, uneconomical to repair or unsuitable for the intended repair route.

9. Customer responsibilities

The customer should provide accurate information about the fault, machine, access arrangements and any previous repair attempts. The customer should not continue using unsafe equipment once advised to stop.

10. Payments

Payment is due on completion unless otherwise agreed. Accepted payment methods may include cash, card or bank transfer.

11. Liability

Falcon Tech Solutions will take reasonable care when carrying out work. Liability is limited to the cost of the service supplied, except where the law does not allow liability to be limited.

12. Changes to these terms

These terms may be updated as the business develops. The current version published on the website applies at the time of booking unless agreed otherwise in writing.

Affiliated cleaning services

Carpet cleaning, upholstery cleaning, rug cleaning and artificial grass cleaning enquiries may be directed to or fulfilled by RJB Pro Cleans. These cleaning services are separate from Falcon Tech Solutions repair diagnostics and may be subject to their own pricing, availability and service terms.